Return & Refund Policy
Overview
At Tadpole Premium, we prioritize customer satisfaction. However, we do not offer refunds on purchases. We only allow replacements for defective or damaged items. Please read our replacement policy carefully before making a purchase.
Replacement Policy
- We only replace items if they are defective or damaged during transit.
- To be eligible for a replacement, you must notify us within 48 hours of receiving the product.
- The item must be unused, in its original packaging, and in the same condition as received.
Items Not Eligible for Replacement
- Customized T-shirts (since they are personalized)
- Worn or washed clothing
- Items returned without prior approval
How to Request a Replacement
- Email us at mail.tadpoleme.com with the order ID, clear images of the defect/damage, and a short description of the issue.
- We will review your request and inform you of the next steps.
- If approved, you will need to ship the product back to us at our given address.
- Once we receive and verify the item, we will send a replacement.
Shipping for Replacements
- Customers are responsible for return shipping costs.
- We recommend using a trackable shipping service to ensure the item reaches us.
- If the replacement is approved, we will cover the shipping cost for the new item.
Late or Missing Replacements
If you have not received your replacement, please:
- Check your email for a shipping confirmation.
- Track your package using the tracking details provided.
- Contact us if you have not received it within 7 days.
Need Help?
For any queries related to replacements, contact us at: 📧 Email: mail.tadpoleme.com
📞 Phone: +91 8603245218
📍 Address: New Area, Hazaribagh, Jharkhand
By placing an order with Tadpole Premium, you agree to this Replacement Policy.
